At Mamas’ Time, your peace of mind is our top priority.
We are committed to providing a safe, supportive, and professional service for every family we work with. This page outlines key policies and forms that reflect our standards of care, safeguarding, and operational transparency. Whether you’re trusting us with your home, your children, or your time – we want you to feel informed and secure.
Below you’ll find brief summaries of the key policies we follow, with links to read or request full versions where appropriate. You’ll also find downloadable forms for enquiries, feedback, and concerns.
🔐 Safeguarding & Child Protection Policy
We take child protection extremely seriously. All staff undergo enhanced DBS checks and regular safeguarding training. Our designated safeguarding lead is trained to handle concerns promptly and appropriately.
👉 Read Our Safeguarding Summary
📩 Full policy available upon request.
🛡 Health & Safety Commitment
From safe home environments to hygienic work practices, our team follows strict health and safety guidelines at all times. This includes infection control, manual handling, and food hygiene standards.
👉 Read Our Health & Safety Statement
📬 Privacy & Data Protection (GDPR)
Your data matters. We only collect personal information that is necessary to deliver our services, and we never share your details without your consent. Our privacy policy outlines exactly how your information is used and protected.
🤝 Equality, Inclusion & Diversity
Mama Time is a safe space for all families. We are committed to treating everyone with respect and ensuring our services are inclusive and accessible regardless of background, ability, or identity.
📣 Complaints & Feedback Procedure
We welcome your feedback and are committed to resolving any concerns fairly and promptly. Whether it’s a compliment or a complaint, we want to hear from you.
📩 You may also email us directly at [hello@mamastime.co.uk]
🧾 Useful Forms & Downloads
Here you can access our most commonly used forms:
- 📝 Enquiry Form
- 📋 Client Agreement Form
- 🚗 Parental Consent for School Pickup
- 🛠 Home Services Checklist
- 📢 Feedback & Complaints Form
If you need help completing a form or want to discuss anything in confidence, feel free to contact us directly.
✉️ Need a Policy in Full?
To request a full copy of any policy (including our full safeguarding, health & safety, or whistleblowing policies), email:
📧 [hello@mamastime.co.uk] or use our contact form.